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My Resume

GARNET FERGUSON

430 BruceLynn Dr. Gabriola, BC, V0R1X1
Telephone: (250) 247-8257
Computer Programming / Technical Support / Internet Administration

HIGHLIGHTS OF QUALIFICATIONS

Over 15 years' computer experience
Possess Information Technology and Applied Systems Diploma, Micro Computer Applications
Specialist, Computer Hardware and Systems, Micro Computer Systems Support, Internet
Administration Speciality and Internet Development Speciality Certificates
Clear, concise and effective in all written and oral communications
Excellent interpersonal skills, sincere and trustworthy in co-worker and client interactions
Highly organised with proven mechanical, technical and problem-solving abilities
Accurate, fast learner, with keen listening, comprehension and memory

SKILLS AND ABILITIES

Technical
Trained and proficient in computer application and technical support, worked independently and in team environments7:

* Set up and repaired computer systems
* Installed hardware and software
* Replaced power supplies
* Customised and refurbished systems
* Replaced circuit cards
* Solved internet connectivity - email issues
* Wrote web pages
* Wrote computer programs
* Produced graphic design and animation
* Performed extensive database entry
* Skilled in utilising television processing equipment for credits production on informational broadcasts
* Proficient in the following computer / systems programs, but not limited to:
* Java Developer's Kit
* MS DOS
* MS Office Suite
* PC DOS
* Windows 3x,9x,ME,XP, NT

Organization

Organized and detail-oriented, committed to making a positive contribution to efficient operations:
* Created and maintained an efficient and user-friendly inventory database
* Organized, referenced, inventoried, rotated and ordered stock
* Conceived and organised non-profit social functions for young people:
- Budgeted for purchased and inventoried perishables and non-perishables
- Operated a busy concession, accurately processed payments
- Supervised and maintained order throughout group's activities

Communication

Polite, courteous and professional in all communications, worked co-operatively with clients and peers:

* Listened attentively to customers' requirements and concerns
* Suggested product and service recommendations
* Ensured customers understood how to use product to full advantage
* Consistently excelled in customer communications during quality monitoring
* Followed up by phone, ensured repairs, enhancements and product met customers' needs

Administration / Cash Handling

Efficiently administered all duties associated with successful business operations:

* Responsible for store opening and closing, ensured security of premises
* Managed operation including staff scheduling and supervision in owners' absence
* Operated computerised cash registers, processed, cash, cheque and point of sale payments
* Efficiently processed accounts payable / receivable and associated paperwork

EMPLOYMENT HISTORY


Technician / Administrator The Haven Resort & Institute, Gabriola, BC 2007 to Date
Manager Twin Beaches Convenience, Gabriola, BC 2006
Cashier / Customer Service Twin Beaches General Store / Island Co-op, Gabriola, BC 2004 - 2005
Cashier / Customer Service Bowen Payless, Nanaimo, BC 2003 - 2004
Technical Support Representative RMH Teleservices, Nanaimo, BC 2002 - 2003
Sales Associate RadioShack, Nanaimo, BC 2001 - 2002
Computer Technician Self-employed, Nanaimo, BC 1995 - 1999
Attendant / Repair Person T & T Service, Gabriola, BC 1994 - 1995

EDUCATION


Information Technology and Applied Systems Diploma
Hardware and Systems Certificate
Micro Computer Applications Specialist Certificate
Internet Development Speciality Certificate
Micro Computer Systems Support Certificate
Internet Administration Speciality Certificate
Malaspina University - College, Nanaimo, BC
Grade 12 John Barsby Community School, Nanaimo, BC


References available upon request