This article is available at QuaSyLaTic Knowledgebase.
Recurring quality defects have caused a business dearly. Many corrective actions were taken : incentives to workers, replacing the operation manager, recruit new engineers etc. etc. However, no significant improvement seems to have taken place.
Investigation is made into the current job design : from the job description as the available data. A detailed analysis is made. The job description reviews the current thinking of the management and organisation - designed (without the intention) for people to REACT and not taking PROACTIVE action in ensure integrity of the system of operation
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By Andrew Wong, 1st January, 2000
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